The Churn Signal · Product Manager
Evaluation
- Use of evidence
- 4/5
- Stakeholder handling
- 3/5
- Decision quality
- 4/5
- Communication
- 5/5
“You landed on the right segment and said so clearly, which isn’t easy under that much pressure. But you took Amir’s word on the release without checking it against the onboarding notes. That’s the thread Lena was pulling on all along.”
What you missed
- Three cancellation notes naming the same handoff
- The mid-market cohort, which you never queried
